FAQS

Orders

No, there’s no limit. Shop your heart out!

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here.

Don’t get disheartened if your measurements don’t match our size chart accurately as we do have made-to-order facility too. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon. For further assistance, please get in touch with our Customer Care Team on +91-8411094517.

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately on +91-8411094517 or email info@frrill.com.
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team on +91-8411094517 or email info@frrill.com within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

Shipping & Delivery

Shipping charges will be added during checkout as per your delivery address.
All of Frrill orders are shipped internationally from our warehouse in Nagpur, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Frrill takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team on +91-8411094517 or email info@frrill.com at the earliest.

The estimated delivery time will differ with each order. Typically, we take around 21-45 business days to deliver an order.

Frrill wedding couture is made-to-order and takes 20 to 25 days for delivery, depending on the garment’s style and your location. (remove this)

Yes, you can have your order delivered to India by placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.
No. You will need to place separate orders for different shipping addresses.

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Nagpur. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

A refund is offered only on merchandise sold at the maximum retail price, without any discount. We do not offer refunds, as our product is made to order – only store credit

An online credit coupon is a digital credit note that you can avail in lieu of merchandise return or exchange on pinnacleshruti.com. This coupon is valid for 60 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.

Yes, we do offer reverse order pick-up. Please contact our Customer Care Team within 48 hours of delivery & they will help arrange for a reverse pick-up.

However, please note that we do not accept returns on international orders Please contact our Customer Care on +91-8411094517 for further assistance.